The customer is one of the Global leaders in Call Center Solution Provider.
This Solution is provided for GE-Money (Which handles the call center operation for State Bank of India.) and Qatar National Bank
The Problem mainly using The existing system of UIP for playback of recordings which is not convenient and require a license per user for playing/downloading the files and no standard storage and playback available from Aspect for Voice and Screen Recordings.
Solution Delivered as proposed and with some additional support.
- The users are able to search and play voice/video(Screen recording) files easily
- There is no additional licensing required for the users on per-user basis
- The recording and Metadata storage for 15 years Became Hassel free
- The users are able to download the voice/Video files in standard formats as Mp3and WMV