Software Support Services | ALM Support Help Desk

Support Services

Are you well equipped in terms of knowledge and human resources in handling enormous support tickets with the growing business demands?

Achievements

We have over 500 years of cumulative application experience in support across more than 600+ applications for leading business houses in the supply chain, manufacturing, and retail.

Our Competencies

CMMi Level 3 & ISO compliant processes
Service delivery: 24/7, 8/5, etc.
Microsoft Technologies .NET, SQL Server, O365
Java, J2EE, LAMP stack

Platforms – SharePoint, CRM Dynamics 365, Liferay
BI Technologies – SSAS, SSRS, SSIS, Power BI, Tableau, Qlikview, Informatica
Cloud – Azure, AWS

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What we deliver

With over two decades of experience in technology services, we have evolved not only in meeting industry standards but also delivered values by driving continuous improvement, business efficiency, and operational excellence.

Our Services

Application Lifecycle Management
Support request processing
Change Management
Production deployment support

e-Learning based documentation
User Training
Support Help-desking – 24/7, 8/5

SUPPORT – Competency Center

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01 Strategy

Our (vMSD) framework brings synergy in applications through business processes and maturity in change management and automation in operational activities

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02 Governance

We work on managing alliances, escalations, and coordination between onsite contact and offshore team working against an SLA

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03 Projects

We have a cumulative experience of 500 years of application support services across 600+ applications

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04 Support

We have helped reduce support tickets by 38% and have SLA compliance of 99% for majority of customers

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05 Training

We provide e-Learning services to build self-learning materials for training, certification, and compliances and also ensure the hand-holding of new users

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06 Enhancement

Our CI/CD processes are tuned to accommodate changes and enhancements without impacting the business continuity

20+

years
excellence

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24×7 CUSTOMER SUPPORT

Multiple support models available including Follow-The-Sun

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Certification

Our workforce consists of highly experienced & certified professionals

With over 20 years of experience, we are one of the leading solutions providers in Supply chain & logistics and manufacturing domain. With a strong presence in Business Intelligence, managed application services and software testing segments.
We have invested heavily in various cutting-edge technologies, bringing meaningful transformation for its customers.

Case Study

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