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CSOD Migration & Support

September 26, 2018 Energy Logistics 0
ESSPL Support

About Client

World leader in Transport/Logistics & Energy domain

Challenge

  • 80K+ employees/consultants/partners spread across the globe
  • Limited visibility into L&D metrics relevant to HR-IT & Reporting Managers
  • Current e-Learning platform obsolete, on-premise and has high license & support cost

Solutions

  • Implementing CSOD cloud solution as LMS platform
  • Migration of content & historical data from the current platform (SuccessFactors) to CSOD
  • Resolving issues related to incompatible course content
  • Configuring key service metrics in Service Now (for Incident/Request Management)
  • Ongoing maintenance & support from offshore for content & platform

Key Benefits

  • Reduced cost of licenses & IT infrastructure
  • An overall reduction in maintenance/support cost
  • Improvement in service levels & stakeholder satisfaction

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