The customer is one of the Global leaders in Call Center Solution Provider.
This Solution is provided for BDO Bank, Philippines
This is a new development, The Bank wanted to Automate the Banking operation for Customers using IVRS.
It will help Users doing the followings using a phone call only:
Solution Delivered as proposed and with some additional support
- Users are able to do Phone banking transactions easily
- The users with NO smartphone are also able to use the Phone Banking System
- As no internet is required bank is able to increase the Banking services(easy and convenient) to other segments of users who don’t have internet access
- The load on Customer care exec are reduced by making Automation of the Lost/ Stolen card reporting for Credit card and Rewards card.