IVR Enhancement

The customer is one of the Global leaders in Call Center Solution Provider.
This Solution is provided for BDO Bank, Philippines

This is a new development, The Bank wanted to Automate the Banking operation for Customers using IVRS.
It will help Users doing the followings using a phone call only:

  • Account Bal Inq
  • Bills Payment
  • Funds Transfer(Own and 3rdparty Accounts)
  • Cash card reload
  • Prepaid mobile Reload
  • Cheque Book Reorder
  • Credit Card Bal Inq
  • Credit Card Statement Inq
  • Application Status check for Loans and Credit cards.
  • FX Rates Inq
  • UITF net asset Value INQ
  • Rewards Bal Inq
  • All type of Lost /Stolen report
  • Get solution from Customer Care Exec for any kind of problems

Solution Delivered as proposed and with some additional support

  • Users are able to do Phone banking transactions easily
  • The users with NO smartphone are also able to use the Phone Banking System
  • As no internet is required bank is able to increase the Banking services(easy and convenient) to other segments of users who don’t have internet access
  • The load on Customer care exec are reduced by making Automation of the Lost/ Stolen card reporting for Credit card and Rewards card.

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