For a large multinational Supply Chain Management, the corporation with the major presence in the US, Europe, Middle East & Asia, who were having a high turnaround time for map development, high influx of issue tickets, no SLA and lack on integration with their SAP ERP and Mainframe systems. We managed their service 16/5 with on-call support across the US, EU, and IMEA and helped reduce their cost by 20%, reduced incidents by 15% with 99% SLA adherence.