CSOD Migration & Support

ESSPL provides CSOD migration & support services to global conglomerate

WorldleaderinTransport_Logistics _Energydomain

About Client

World leader in Transport/Logistics & Energy domain

Challenge

80K+ employees/consultants/partners spread across the globe

Current e-Learning platform obsolete, on-premise and has high license & support cost

Limited visibility into L&D metrics relevant for HR-IT & Reporting Managers

Solutions

Implementing CSOD cloud solution as LMS platform

Migration of content & historical data from current platform (SuccessFactor) to CSOD

Resolving issues related to incompatible course content

Configuring key service metrics in Service Now (for Incident/Request Management)

Ongoing maintenance & support from offshore for content & platform

Key Benifits

Reduced cost of licenses & IT infrastructure

Overall reduction in maintenance/support cost

Improvement in service levels & stakeholder satisfaction

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