The customer is one of the leading solution providers for Governments and regulatory agencies. Since 1989 it has been fuelling process performance through purpose-built, automation technology. It provides a complete solution package, flowing from one integrated platform, which helps governments and agencies in managing all types of permit, licensing and compliances.
Challenge
The site inspectors and officials were facing issues in planning and managing bulk number of reviews because the inspector had to visit the sites one after another based on the priority set for each plan.
As many of the inspectors were from a different geographical location they had to manually search for an address in the map before the start of each review.
In many of the instances, they found that they had to pass through the same location multiple times because of improper route planning.
Overall turnaround time for completion of an inspection was also higher because of improper planning.
In-some cases it led to pecuniary penalties and citizen dissatisfaction.
End-user wanted a solution which would help them in time management and expediting plan reviews.
Solutions
As the off-shore development wing of our customer, we proposed a solution for route optimization through in-built maps. to avoid such kind of duplicity in the effort, to save cost to make the review process transparent and to expedite the whole process. Initially, ESRI map was identified by us to integrate the existing system because end customer was familiar with ESRI. During the POC phase, we concluded that the cost of ESRI map service was high. While searching for a cost-effective solution (without sacrificing features) we picked Google map and used its map routing API as it was free for standard users. As compared to other map service providers in the market, Google map had a number of benefits. The key benefits of Google map are as below
It is cost effective
Easy to access
It was easy to integrate into the business, not only from a technical point of view but also from a human-resource point of view.
Google’s brand value secures customer confidence
Key Benefits
Expedited the verification process
Made the whole process transparently
Supervisors could easily assign the plans to site inspectors based on their location
Reduced the solution cost for the end customer
It helped to exceeds its customer service levels
Google map has also integrated traffic reporting which helped officers in planning routes around the congested areas
Technology Used
