World leader in Transport/Logistics & Energy domain
Challenge
80K+ employees/consultants/partners spread across the globe
Limited visibility into L&D metrics relevant to HR-IT & Reporting Managers
Current e-Learning platform obsolete, on-premise and has high license & support cost
Solutions
Implementing CSOD cloud solution as LMS platform
Migration of content & historical data from the current platform (SuccessFactors) to CSOD
Resolving issues related to incompatible course content
Configuring key service metrics in Service Now (for Incident/Request Management)
Ongoing maintenance & support from offshore for content & platform
Key Benefits
Reduced cost of licenses & IT infrastructure
An overall reduction in maintenance/support cost
Improvement in service levels & stakeholder satisfaction
Technology Used
