IVR Enhancement for the Phone Banking System

ESSPL created a IVR Enhancement for the Complete Phone Banking system using Aspect Solutions.

Global leader in Call Center solution Provider.(1)

About Client

Customer is one of the Global leader in Call Center solution Provider.
This Solution is provided for BDO Bank, Philippines

Challenge

This is a new development , The Bank wanted to Automate the Banking operation for Customers using IVRS.
It will help Users doing the followings using a phone call only:

Account Bal Inq

Bills Payment

Funds Transfer(Own and 3rdparty Accounts)

Cash card reload

Prepaid mobile Reload

Cheque Book Reorder

Credit Card Bal Inq

Credit Card Statement Inq

Application Status check for Loans and Credit cards.

FX Rates Inq

UITF net asset Value INQ.

Rewards Bal Inq.

All type of Lost /Stolen report.

Get solution from Customer Care Exec for any kind of problems.

Solutions

Solution Delivered as proposed and with some additional support.

Key Benefits

User are able to do Phone banking transactions easily.

The users with NO smart phone are also able to use the Phone Banking System.

As No internet is required bank is able to increase the Banking services(easy and convinient) to other segment of users who don't have internet access.

The load on Customer care exec are reduced by making Automation of the Lost/ Stolen card reporting for Credit card and Rewards card.

Technology Used

ASP.NET, DB:SQL Server, WCF,Nhibernate, M3 Designer By Aspect UIP.

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