ESSPL created a IVR Enhancement for the Complete Phone Banking system using Aspect Solutions.
Customer is one of the Global leader in Call Center solution Provider.
This Solution is provided for BDO Bank, Philippines
This is a new development , The Bank wanted to Automate the Banking operation for Customers using IVRS.
It will help Users doing the followings using a phone call only:
Account Bal Inq
Funds Transfer(Own and 3rdparty Accounts)
Cash card reload
Prepaid mobile Reload
Cheque Book Reorder
Credit Card Bal Inq
Credit Card Statement Inq
Application Status check for Loans and Credit cards.
FX Rates Inq
UITF net asset Value INQ.
Rewards Bal Inq.
All type of Lost /Stolen report.
Get solution from Customer Care Exec for any kind of problems.
Solution Delivered as proposed and with some additional support.
User are able to do Phone banking transactions easily.
The users with NO smart phone are also able to use the Phone Banking System.
As No internet is required bank is able to increase the Banking services(easy and convinient) to other segment of users who don't have internet access.
The load on Customer care exec are reduced by making Automation of the Lost/ Stolen card reporting for Credit card and Rewards card.
ASP.NET, DB:SQL Server, WCF,Nhibernate, M3 Designer By Aspect UIP.
At ESSPL we provide IT services and solutions as per client's requirement.
"ESSPL was engaged in the design, development and implementation of the application, where they delivered a high quality product in a very professional manner and their attention to detail was really commendable."
-North American Client