Support
Are you well equipped in terms of knowledge and human resources in handling enormous support tickets with the growing business demands?

Achievements

We have over 500 years of cumulative application experience in support across more than 600+ applications for leading business houses in the supply chain, manufacturing, and retail.

Our Competencies

  • CMMi Level 3 & ISO compliant processes
  • Service delivery: 24/7, 8/5, etc.
  • Microsoft Technologies .NET, SQL Server, O365
  • Java, J2EE, LAMP stack
  • Platforms – SharePoint, CRM Dynamics 365, Liferay
  • BI Technologies – SSAS, SSRS, SSIS, Power BI, Tableau, Qlikview, Informatica
  • Cloud – Azure, AWS
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What we deliver

With over two decades of experience in technology services, we have evolved not only in meeting industry standards but also delivered values by driving continuous improvement, business efficiency, and operational excellence.

Our Services

  • Application Lifecycle Management
  • Support request processing
  • Change Management
  • Production deployment support
  • e-Learning based documentation
  • User Training
  • Support Help-desking – 24/7, 8/5
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SUPPORT – Competency Center
01
Strategy

Our (vMSD) framework brings synergy in applications through business processes and maturity in change management and automation in operational activities

02
Governance

We work on managing alliances, escalations, and coordination between onsite contact and offshore team working against an SLA

03
Projects

We have a cumulative experience of 500 years of application support services across 600+ applications

04
Support

We have helped reduce support tickets by 38% and have SLA compliance of 99% for majority of customers

05
Training

We provide e-Learning services to build self-learning materials for training, certification, and compliances and also ensure the hand-holding of new users

06
Enhancement

Our CI/CD processes are tuned to accommodate changes and enhancements without impacting the business continuity

20+
years
excellence
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24×7 CUSTOMER SUPPORT

Multiple support models available including Follow-The-Sun

Certification

Our  workforce consists of highly experienced & certified professionals

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With over 20 years of experience, we are one of the leading solutions providers in Supply chain & logistics and manufacturing domain. With a strong presence in Business Intelligence, managed application services and software testing segments.
We have invested heavily in various cutting-edge technologies, bringing meaningful transformation for its customers.
Case Study
Explore our recent Insights and Works
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Supply Chain Visibility
Supply Chain Visibility

Centralized Shipment Visibility Application

Quality Management System
Quality Management System

NCR, DCR, Technical Queries & Audit-NCRs

CSOD Migration & Support
CSOD Migration & Support

For the global conglomerate

ESSPL World map

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