Solution for Recording Management (Aural)

ESSPL created a Solution for Recording Management (Aural) for Call centers using Aspect Solutions.

Global leader in Call Center solution Provider.

About Client

Customer is one of the Global leader in Call Center solution Provider.

This Solution is provided for GE-Money (Which handles the callcenter operation for State Bank of India.) and Qatar National Bank

Challenge

The Problem mainly using The existing system of UIP for playback of recordings which is not convinent and require a license per user for playing/downloading the files .And no standard storage and playback available from Aspect for Voice and Screen Recordings .

Solutions

Solution Delivered as proposed and with some additional support.

Key Benefits

The users are able to search and play voice/video(Screen recording) files easily.

There is no additional licensing required for the users on per-user basis.

The recording and Metadata storage for 15 years Became Hassel free.

The users are able to download the voice/Video files in standard formats as Mp3and WMV.

Technology Used

ASP.NET, DB:SQL Server or Oracle, WCF, Nhibernate

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